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Who we are
Bitpanda simplifies wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, Bitpanda exists to help people trust themselves enough to build financial freedom for their future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks, precious metals and commodities they want — all possible with any sized budget, 24/7. With more than 700 team members and more than 4 million customers, our company is one of Europe's most successful fintechs.
Headquartered in Austria but operating across all of Europe, our products are built by fast-moving, talented, "roll-up-your-sleeves-and-make-it-happen" kind of people who represent more than 50 nationalities. If you're someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let's go!
About the role
As a CRM Manager, you will conceptualise, create, test, analyse and optimise multi-language campaigns to increase retention of our customers and adoption of our products. You will utilise a wide range of channels like email, push notifications, in-app messages and more as well as monitor key performance indicators.
What you'll do
- You will work closely with our product marketing managers and with regional market teams to conceptualise, create, test, analyse and optimise multi-language campaigns to increase retention of our customers and adoption of our products.
- You will utilise a wide range of channels like email, push notifications, in-app messages and more.
- You will use third-party tools like Braze, Stripo and other marketing automation software, as well as in-house built tools.
- You will work closely with in-house experts in other teams such as analytics, content, design, growth, performance, product, UI/UX and video.
- You will monitor and report the key performance indicators of your work in line with company goals.
What we're looking for
- Passion for creating exceptional campaigns delivering value for our customers with every message.
- A strong team player and collaborator who embraces working in a diverse team environment in a fast-growing scaleup.
- Minimum 2 years of experience in a similar role at a company with a primarily online/mobile B2C audience (at a fintech or financial company is a plus).
- Knowledge of Braze or similar multi-channel customer engagement platforms.
- Excellent writing skills in English and preferably in German (other languages are also a plus)
What's in it for you
- Competitive total compensation package including participation in our stock option plan
- Market-leading Flex-Ben approach and package (see our careers page)
- Exclusive premiums when trading on Bitpanda
- Occasional company-wide and team events - both in-person and virtually!
- Bitpanda swag to keep you living the brand
- A diverse team of fast-moving, talented, "roll-up-your-sleeves-and-make-it-happen" kind of people who are united (across cultures and time zones) by our unique way of working
And, above all, the opportunity to learn and grow as part of Bitpanda's incredible journey towards being Europe's future #1 investment platform.
Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.
